Girl Guides of Canada

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Manager, Service Delivery
*Remote/hybrid work arrangement

About the Opportunity

The Manager, Service Delivery manages and leads two of GGC’s service delivery functions – the Customer Care Centre and Membership Screening – to provide exceptional customer service for members, potential members, families, and the public. This role is instrumental in establishing best practices and setting up the necessary infrastructure for effective service delivery, with the focus of improving customer satisfaction.

The Manager, Service Delivery will:

• Manage a team of customer care representatives in locations across the country and oversee the Membership Screening function, led by a Team Lead, ensuring each step in the membership screening process is being designed and delivered to provide a great onboarding experience for new members and non-member volunteers
• Establish GGC’s service delivery philosophy and provide subject matter expertise to imbed the philosophy across the organization
• Create a culture of customer first service delivery by developing standard operating procedures, documenting best practices, and providing ongoing training/coaching across the organization
• Identify and implement a key performance indicators (KPI)/metric framework for measuring service delivery at GGC
• Create the systems, protocols, processes, and strategy ensuring excellent customer service, efficient queue management, appropriate trend tracking, escalation, and reporting
• Build strong partnerships with other departments to identify priorities necessary to support the current and planned activities for service delivery support; including, maintaining accurate knowledge bases and how best to support different business units in their customer service needs
• Identify and articulate what resources (people, technology, tools, etc.) are required to meet stated objectives, including recommendations for systems improvements
• Keep a pulse on inquiries and proactively recognize issues and trends and identify opportunities for improvement to processes, scripting, and best practices
• Build and maintain strong relationships with senior volunteers, communicating with them regularly and ensuring they are included in issues related to their role
• Manage the production and distribution of status reports and monthly metrics to key stakeholders
• Collaborate with other teams on processes, process updates and cross-GGC initiatives
• Represent Service Delivery as required at departmental and inter departmental meetings or on projects to ensure service delivery interests are understood

Staff Support

• Provide day to day team management and leadership to the team, ensuring team is adhering to agreed best practices, meeting objectives, and delivering excellent customer service.
• Provide strong dynamic leadership that mentors, develops and guides team members
• Identify and coordinate ongoing team training and development requirements, including delivery of training
• Maintain up-to-date knowledge of projects, initiatives and processes GGC-wide that affect the Customer Care Centre Team and provides relevant updates to direct reports.

You are the model candidate if you have:

• Proven experience managing a customer care centre
• Enthusiasm about providing exceptional customer service and creating a culture of customer focused service delivery
• Experience in designing and implementing strong processes and systems
• A high degree of resourcefulness and responsibility to quickly familiarize yourself with new tasks
• Initiative to deal with situations and issues proactively and persistently
• A focus on achieving high quality results consistent with GGC’s standards
• Experience in people leadership and coaching
• Comfort with ambiguity and working in a fluid, fast-paced environment  
• Excellent verbal and written communication skills combined with strong interpersonal skills, relationship building skills, resourcefulness, critical thinking, and attention to detail  
• An aptitude to work in a nurturing environment, with an emphasis on supporting the needs of the girls participating in the programs

Assets include:

• Knowledge of/experience with Guiding.
• French language skills/fluency (and any other language spoken in Canada).

Starting salary: $79, 404
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Member & Unit Support Coordinator
*Remote/hybrid work arrangement

About the Opportunity

Reporting to the Team Lead, Member & Unit Support, you will lead the implementation of unit support procedures and provide regular member support utilizing evolving best practices. This role supports member service delivery and works in collaboration with staff and volunteers to create a seamless membership experience.

Roles and Responsibilities:

• Lead the implementation of unit support procedures, including setting up and closing units, securing unit space, ensuring unit readiness, and establishing and monitoring unit capacity, following established best practices.
• In coordination with the Specialist, Member Services Projects, support the Unit Guider Renewal process, liaising with senior volunteers where required, and completing data entry.
• In coordination with the Membership Screening Team and volunteers, support the efficient placement of new adult members (Unit Guiders) in units.
• Respond to inquiries and provide solutions that support efficient organizational operations and ensure a positive customer service experience.
• Provide ongoing unit support, including record keeping, form management, database maintenance, quality assurance and unit rosters.
• Provide subject matter expertise on local membership opportunities and challenges, working very closely with volunteers in the delivery of local member and unit support.
• Provide support to units in researching and contacting meeting space venues, as required.
• Support membership procedures, being the point-person for nationally developed and locally executed processes.
• Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
• Apply organizational policies regarding inclusivity to content, member communication and customer service.

Qualifications:

• Comfort with ambiguity and working in a fluid, fast-paced environment.
• The ability to work independently, and with a team across the country.
• Experience in building strong relationships with volunteers.
• Understands how to apply organizational policies regarding inclusivity to member processes, member communication and member support
• Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking and attention to detail.
• Experience working with a membership database (iMIS an asset).
• Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

Assets include:

• Knowledge of/experience with Guiding.
• Experience working with a diverse population of volunteers within the non-profit sector.
• French language skills/fluency (and any other language spoken in Canada).

Starting salary: $44, 060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Technical Support Specialist
*Onsite. Location: Toronto, ON

About the Opportunity

The Technical Support Specialist reports to the Senior Manager, Information Technology and will collaborate with the IT team to support our users and maintain our IT systems with a focus on laptops, desktop and mobile devices. The successful candidate will be skilled and up to date with the latest IT trends.

In this role, you will:

• Setup and deploy, redeploy, repair, and maintain laptops and desktops.
• Onboarding, changes and offboarding of users from our IT systems according to GGC procedures.
• Ensure all desktops and laptops are patched in a timely manner.
• Monitor ticketing system, ensure tickets are appropriately assigned and responded to within target times.
• Monitor quarantine taking care to identify and release only legitimate emails.
• Office 365 user administration.
• Tracks, and keeps current a database of IT Assets; a hardware and software inventory shared with the IT team
• Learn and maintain skills and qualification for IT systems used by GGC.
• Coordinate with the facilities team to safely ship (and receive) devices to (and from) our end users
• Monitor manage engine desktop central to pre-emptively address problems with endpoint devices (e.g. low disk space, missing/failing updates, disk errors).
• Monitor the health of onsite network and server equipment and internet connections.
• Diagnoses and resolve minor network issues.
• Contribute to revisions of procedures and guidelines relevant to the role.
• Help ensure use of IT systems are in compliance with IT policy, standards, procedures, guidelines
• Monitors GGC ticketing system, ensuring timely resolution and that these are closed once completed. Follow escalated tickets to ensure these are completed.
• Monitor IT Partners ticket system and comment with supporting information to help ensure speedy resolution or escalated these to internal ticketing system when required.
• Provide one-on-one end user support by Zoho assist, MS Teams/phone, e-mail or in person for computer- and equipment-related problems, talking users through procedures to diagnose the source of problems, answering questions about how to use software and e-mail and in operating equipment, communicating in a user-friendly way based on the experience and knowledge level of end users
• Create and maintain and share knowledge base guides for how to resolve common issues.
• Prioritizes issues to ensure appropriate response time based on severity. Take responsibility for the quality and timeliness of resolution.
• Technical support for equipment at camps and other properties.
• Assist with Office 365 and basic device support for provincial volunteers.
• Assist the digital adoption and training specialist in developing and providing training when required.
• Ensures all antivirus/antimalware/MDR, anti-spam are active and maintained on desktops and laptops.
• Ensure strong passwords are used and MFA is enforced where possible.
• Assist in monitoring quarantine taking care to identify and release only legitimate emails.
• Proactively identify opportunities to improve our IT systems and processes so they are best practice. Work with the team to implement approved changes.
• Be mindful of risks to our information, systems, and processes. Be on the lookout for unidentified risks and bring these to the attention of the Information Security Analyst, Senior IT Administrator, and Senior IT Manager when discovered.
• Stay up to date with developments in the industry.

General 

• Maintains confidentiality of information as required
• Adheres to all IT policies, standards, procedures, guidelines and applicable legislation
• Adheres to occupational health and safety practices
• Maintain online presence on MS Teams during work hours and be responsive to messages from the rest of the team
• Participates in staff training program(s)

The duties within this job description can be amended from time to time.

You are an ideal candidate if you have:

• Post-Secondary degree in IT or related discipline or equivalent skill gained through relevant industry certifications and experience
• 2+ years of experience in a desktop support, IT support, or Generalist role or comparable role
• Experience administering and endpoint management solution
• Computer software proficiency with MS Office Applications.
• Strong analytical and problem-solving skills with superior attention to detail and accuracy.
• Excellent Time management skills with the ability to prioritize and meet tight deadlines.
• Excellent communication skills, both verbal and written.
• You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
• Experience administering Microsoft Active Directory
• Experience administering Office 365.

Assets include:

• Relevant industry certifications such as CompTIA A+
• Security related certifications.
• Experience with laptop hardware repair
• Working experience with a Non-Profit organization. 
• Manage Engine Desktop Central administration experience

Starting salary: Under Review
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Network Administrator
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

In this role, you will:

• Maintain a secure & stable network environment to reduce downtime and increase productivity.
• Ensure all servers and network equipment are maintained and patched in a timely manner.
• Setup new servers (MS HyperV, Azure VM, physical).
• Ensure all documentation on network equipment, systems and servers are maintained and available to the team (shared in MS Teams site).
• Ensures all antivirus/antimalware/MDR, anti-spam, and intrusion deterrents are current and appropriately adjusted and monitored across all systems.
• Set up user accounts for new employees with appropriate security levels.
• Assist digital adoption and training specialist with developing and delivering user training where required.
• Ensure principle of least privilege when configuring roles and account permissions for systems and people
• Ensure strong passwords are used for configured accounts and MFA is enforced where appropriate.
• Monitor for and ensure inactive users are disabled in a timely manner.
• Assist with monitoring the SIEM and investigating events.
• Ensure appropriate logging for identifying unauthorized activity is configured on servers and network equipment and that logs are kept for a minimum of 90 days and monitored.
• Tracks, and assist the IT team with maintaining the shared records of all IT hardware and software inventory.
• Maintain compliance with Microsoft licensing terms across IT infrastructure.
• Review software licensing ahead of annual renewals, ensure appropriate count, and identify the most cost-effective licensing solutions for the organization.
• Projects as assigned: investigate new software and hardware solutions and negotiate best pricing.
• For matters escalated by or that are out of scope for 3rd party tier 1 support: provide IT support for GGC users, enabling them to be more productive in their positions.
• Assist with acquiring and set up of hardware.
• Assist the Technical Support Specialist in provisioning and deploying end point devices.
• Monitor ticketing system, ensure assigned tickets are responded to within target times.
• Assist in monitoring quarantine taking care to identify and release only legitimate emails.
• Help to administer and monitor Office 365 (with a focus on Admin and Exchange online) and Azure AD to setup and support users across the organization, and to identify and respond to risks.
• Administer Azure Infrastructure: support existing systems and assist with configure new systems when required.
• When working remotely or when others in the team are working remotely: Maintain online presence on MS Teams during work hours and be responsive to messages from the rest of the team
• Monitor and address issues with server performance.
• Oversee and assist with back-up operations and disaster recovery preparations.
• Proactively identify opportunities to improve our IT systems and processes so they are best practice. Work with the team to implement approved changes.
• Learn and maintain skills and qualification for IT systems used by GGC.
• Be mindful of risks to our information, systems, and processes. Be on the look out for unidentified risks and bring these to the attention of the Information Security Analyst, Senior IT Administrator, and Senior IT Manager when discovered.
• Stay up to date with developments in the industry.

You are an ideal candidate if you have:

• Post-Secondary degree in IT or related discipline.
• 4 + years of experience in an IT Administrator, Network or Generalist role or comparable role (Network, infrastructure, endpoint).
• A minimum of 2 years’ experience with MS Azure Infrastructure.
• Intuitive demonstrable understanding of IT security and risk identification and mitigation.
• Experience with a SIEM solution
• Experience with a vulnerability management solution
• Experience with a patch management solution
• Experience with Exchange/Exchange online
• Experience with managed switches
• Computer software proficiency with MS Office Applications.
• Strong analytical and problem-solving skills with superior attention to detail and accuracy.
• Excellent Time management skills with the ability to prioritize and meet tight deadlines.
• Excellent communication skills, both verbal and written.
• You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

• MS Azure Infrastructure certification.
• Risk and/or security certifications.
• Working experience with a Non-Profit organization.

Starting salary: $55,231
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Provincial Event Coordinator (GirlJam), Ontario (2-Year Contract)
*Hybrid work arrangement, Location - Toronto, ON

About the Opportunity

Reporting to the Ontario Provincial Operations Team Lead, the Provincial Event Coordinator, along with the Provincial Operations team will provide support to an Ontario Council project; GirlJam 2024

GirlJam 2022is a one-day event that will provide girl/youth members the opportunity to experience GGC sisterhood through a variety of activities, such as advocacy and Take Action activities. Target participant number is 5000 participants/staff and volunteers.

This role will work collaboratively with provincial and national staff teams, senior provincial volunteers, and volunteer committees to ensure the successful planning and execution of GirlJam 2024.

Responsibilities Include:

• Provide oversight and direction with the support of the Provincial Event Administrative Assistant in the following areas:
• Event Logistics Management: site services, transportation, merchandise, registration etc.
• Vendor Management: procurement, contract management, vendor relations
• Financial Management: monitoring of event budget, and other financial processes relating to the event etc
• Volunteer Management: work with the project lead with the recruitment of event volunteers, attend committee meetings, etc.
• Risk Mitigation Management: Safe Guide (GGC’s risk management policies) documentation and administration etc.
• Provide ongoing support to volunteers and event registrants by monitoring multiple email inboxes
• Ability to be on-site for the duration of each event
• Understand how to apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries
• Other duties as required

You are an ideal candidate if you have:

• Related degree or diploma (Business Administration, Event Management, Volunteer Management) or equivalent work experience
• 2-3 years experience working in an office environment
• Demonstrated computer software proficiency with MS Office; Office 365 and intermediate knowledge of Word, Excel, OneNote and Outlook.
• Demonstrated ability to provide excellent customer service
• High accuracy and attention to detail required for data entry, allowing for low error rate and speed
• Ability to set priorities, manage time and meet deadlines
• A positive, enthusiastic attitude and a committed team player who demonstrates a high degree of initiative, judgement, and problem-solving ability
• Embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector
• Event planning/on site event management
• French language skills/fluency (and any other language spoken in Canada)

Starting salary:$44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Maintenance Manager
Location: 1570 Jack Rd, Sechelt, BC V7Z 0A1.

About the Opportunity

To ensure in co-operation with the Camp Olave Management Committee (COMC) that Camp Olave is a secure, safe, well-maintained facility enjoying good relations with Guiding members and the local community.

Responsible to:

Camp Olave Management Committee through the Personnel Coordinator of the Camp Olave Management Committee

Qualifications:

• Have awareness of the purpose and the direction of Camp Olave and Vision, Mission and Guiding Principles
• Be reliable, show initiative and ability to work efficiently without supervision
• Have great interpersonal skills
• Provide a Police Record Check to the Girl Guides of Canada every 3 years
• Have knowledge and be able to repair everyday issues with plumbing, electrical, septic systems, appliances, motors (ATV, gold cart, tractor, chain saws, wood splitter, ride-on lawnmower), general carpentry
• Qualifications in a major trade or a Millwright would be an asset

Responsibilities include:

• Assist COMC to adhere to the health and safety requirements of Safe Guide, the Province of BC and the municipality of Sechelt, as well as fire and insurance regulations.
• Maintain the buildings and sites to ensure that all facilities and necessary equipment are in good working order and available for incoming campers
• Ensure that the roads and ditches are clear and properly draining for safe vehicle travel to and from all campsites
• Ensure that all identified danger trees are removed. Haul fallen trees from forest to be bucked and then split for firewood
• Complete monthly smoke alarm and carbon monoxide alarm checks
• Ensure that brush and debris are cut back from buildings as instructed by the Fire Marshall
• Cut the grass on all sites and common areas
• Rodent control
• Monition wildlife
• Turn water on and off (drain popes) on the outdoor sites in spring and fall
• Keep the Site Managers informed of any maintenance and repairs done on their sites
• Be able to move fallen trees from road, walk through the trails and forest, climb ladders and be able to perform other duties that require some level of fitness
• Responsible for road maintenance – potholes and grading
• Check fuel levels in fuel tanks
• Put out swim lines in April and away in September
• Liaises with contractors and tradespeople who have business at the camp
• Daily inspection of all buildings and sites in the camp to ensure against vandalism, intruders (human & wildlife), fire, flood etcetera.
• Ensure that beach access is clear of debris
• Notify the COMC Personnel Coordinator of any problems pertaining to the environment, such as water frontage, drainage, flooded areas, fallen trees, roadway blockages…

Starting Annual Salary: $60,000
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Unit Space Coordinator (Contract to December 2023)
*Remote/hybrid work arrangement

About the Opportunity

When meeting in person, it is essential for units to have a safe, desirable location to gather. The Unit Space Coordinator will provide specialized support to unit space. In this role you will contribute to positive girl experience by working to ensure units are supported with locating and securing suitable space for unit meetings. You will report to the Team Lead, Unit Space and Unit Support and work alongside key internal stakeholders across the organization.

Responsibilities include:

• Working with various external partners (i.e., school boards, community centres, local businesses) to research and submit permit applications to secure unit space (indoor and/or outdoor).
• In collaboration with key internal stakeholders, lead and support the implementation of unit space procedures, following established best practices.
• Researching and contacting appropriate unit space options and booking unit space for new or moved units.
• Working alongside Unit Guiders and senior volunteers to determine unit space needs, as well as actively monitoring and supporting these needs.
• Daily administration related to unit space including cancellations, communicating updates to unit Guiders, permit application timing awareness and member customer service support.
• Researching corporate partners and creating materials to promote space partnerships
• Review, maintain, and make recommendations for improvements to the unit space support processes, policies, and tools.
• Provide ongoing unit space support including record keeping, document management, database maintenance, quality assurance and responding to inquiries to ensure a positive customer service experience.
• Maintaining a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
• Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are an ideal candidate if you have: 

• A relevant post-secondary degree/diploma in a related field of study or have equivalent experience (e.g., Volunteer Management, Event Planning, Social Sciences, Business Administration).
• 2+ years’ experience in a customer service-related role.
• Proven customer service and relationship management skills.
• Exceptional written and verbal communication skills and strong independent work skills.
• Comfort with ambiguity and working in a fluid, fast-paced environment.
• Able to solve problems and manage details.
• Demonstrated experience working under pressure and multiple tight deadlines.

Assets:

• French language skills/fluency (and any other language spoken in Canada).
• Experience working with a diverse population of volunteers within the non-profit or charitable sector.
• Knowledge of/experience with Guiding.

Starting Annual Salary: $44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is seeking Customer Care Centre Representatives.
*Remote work position

About the Opportunity

Reporting to the Manager, Service Delivery, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you!

The Customer Care Centre Representative will:

• Process a high volume of phone calls, chats and emails every day. 
• Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members. 
• Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.  
• Apply organizational policies regarding inclusivity to content, member communication and customer service.

Desired Qualifications:

• 1-2 years of customer service experience.
• Proficient with MS Office Suite and ability to learn new software quickly.
• Friendly and professional demeanor. 
• Excellent communication skills and enjoy working as part of a team. 
• Comfort with ambiguity and working in a fluid, fast-paced environment. 
• High attention to detail and ability to multi-task and stay organized. 
• Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
• Ability to have good judgement in situations requiring escalation.

Assets:

• French language skills/fluency (and any other language spoken in Canada).
• Experience working with a diverse population of volunteers within the non-profit or charitable sector.
• Knowledge of/experience with Guiding.

Starting Annual Salary: $40,166
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Senior Manager, Marketing and Communications
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

The Senior Manager provides leadership in the strategic planning, implementation and issues management for the on-going communications and marketing responsibilities of GGC. Reporting to Chief Operating Officer (COO), this key management position oversees and advises on cross-disciplinary collaboration within GGC to deliver on all matters pertinent to marketing and communications. The Senior Manager establishes and implements communications and marketing goals, strategic plans and related roadmaps, policies and operating procedures associated with the public branding of the organization at a national level.

The ideal candidate will be a communicator first, with a strong mix of media relations and issues management expertise as well as experience leading marketing creative, gained from senior management roles within complex multistakeholder environments.

The Senior Manager, Marketing & Communications will:

• Oversee the strategy, development and execution of all internal, external and marketing communications activities.
• Provide direct leadership, management and coaching to a team of talented communications and marketing professionals, including graphic design, social media, email marketing and web development.
• Manage all communications channels for delivery of effective and relevant communications to internal and external audiences (e.g. email marketing, e-newsletters, social media, website, key messages, documents, etc.)
• Work closely and collaboratively with Executive, Senior Leadership Team, Board and key stakeholders as an advisor and key member of Girl Guides’ management team ensuring alignment in communications and marketing work to achieve strategic plan and advance Executive/Board initiatives.
• Develop, lead the implementation of, review and improve communications strategies - including strategies that ensure members have the tools to communicate within and about GGC at the provincial and local levels.
• Work in partnership with Member Relations teams and our agencies to plan, develop and execute strategic and engaging marketing plans and creative assets to drive member retention and acquisition.
• Provide strategic communications counsel and risk mitigation on issues management at the national and provincial level.
• Develop and implement new processes and procedures, as well as improve existing ones, to continuously raise the bar and drive innovation across all communications activities.
• Act as main point of contact for media for proactive and reactive initiatives and direct the preparation of spokespeople, including CEO and Board, for all media opportunities.
• Advise on and develop organizational positioning on external issues and identify where Girl Guides can demonstrate itself as an advocate for raising the voices of Canadian girls.
• Develop and lead operational planning and delivery, budget management, monitoring, evaluation, and professional development.
• Direct relationships with external PR and Marketing agencies for creative development, media relations and crisis communications.

You should apply if you have:

• Minimum 10+ years of demonstrated communications experience including employee communications, executive communications, external communications, media relations and issues management, ideally in the not for profit or social impact sector.
• Minimum of 4+ years leading and coaching a high-performing communications and/or marketing team.
• High level of oral and written communication skills and advanced storytelling capabilities, with the ability to connect messaging to our strategy and make complex information easy to understand.
• Proven experience consulting with, and writing for, executives and senior management, working with interdisciplinary teams and managing communications processes.
• Strong relationship-building, diplomacy and consultation skills, along with audience needs-assessment capabilities and proven project management skills.
• Ability to work as a team player in a dynamic, fast-paced environment with the ability to work well under pressure and ensure a consistent long-term strategic approach while addressing and prioritizing short-term and urgent priorities as they arise.
• Ability to understand and respond to the opportunities and challenges associated with marketing and communications in at least one of the following:
  • Women and girl-focused or youth-led environments
  • Members-based organizations
  • Social purpose organizations (or not-for-profits, or charities)
• Broad and deep understanding of marketing and communications strategies and tactics, across a range of domains/disciplines (PR, branding, internal communications, etc.)

Additional Assets:

• Experience working in a non-profit or volunteer environment.
• French language skills/fluency (and any other language spoken in Canada)

Starting salary: $108,987
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Research & Data Analyst
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

Reporting to the Director, Member Relations, the Research & Data Analyst measures, tracks and analyzes GGC’s membership trends & data as well as other topics related to the organization. It also plays an important role in knowledge translation to communicate these findings to others in the organization. This is a key role in generating insights, analysis, and monitoring performance of GGC’s strategic priority of membership growth. The successful candidate will have a passion for analyzing data, discovering key insights, and articulating findings to stakeholders. Note that this role will have a close relationship with the Member Experience department as well.

Responsibilities include:

• Monitor and report on external trends relevant to Girl Guides of Canada and create regular trend reports for strategic and operational decision making (e.g. volunteerism, extra-curricular activities, gender, societal trends, etc) 
• Identify gaps in GGC’s data and reporting infrastructure and recommend new processes, tools or other methods to address gaps 
• Execute member cycle surveys (joiner, satisfaction, exit, program) by creating and, disseminating the surveys and analyzing the data to produce specialized reporting for various stakeholders 
• Support the collection and analysis of program engagement data with the Member Experience department on a quarterly cycle 
• Support the analysis of internal and external data to forecast and reforecast membership numbers and create modelling for GGC’s membership recovery strategy 
• Create a forecast cycle and use it for agile planning  
• Execute market research to inform targeted member acquisition, retention, and other operational decisions 
• Support the gathering and analysis of internal GGC data to identify areas for improvement for GGC’s retention strategy 
• Gather, interpret and analyze data to prepare reports for internal and external stakeholders 
• Design and maintain ongoing reports and dashboards for various data needs 
• Communicate data findings in visually engaging presentations, telling compelling stories grounded in data insights 
• Advise internal staff teams on different types of data collection and analysis for organizational decision-making 
• Provide input on best practices of data collection for GGC’s member database and identify demographic data needs 
• Provide decision support and execution assistance for key projects and leadership initiatives

You are an ideal candidate if you have: 

• Post-secondary education in marketing, business, data analysis, psychology, sociology, research methods or other relevant discipline or equivalent work experience 
• Minimum 3 years’ experience in working on data analysis and business intelligence 
• Experience in market research and segmentation 
• Experience designing, disseminating and analysing large-scale surveys 
• Exceptional PowerPoint experience and ability to create engaging visual representations of data 
• Excellent verbal communication & interpersonal skills 
• Excellent organization skills and demonstrated ability to manage multiple tasks or projects 
• Demonstrated experience working under pressure and tight deadlines 
• Able to solve problems and flag issues concisely and constructively 
• Self-driven with ability to work both independently and as part of a team 
• Proficiency with the Office suite including SharePoint

Assets include:

• Demonstrated experience in applying an anti-racist lens to evaluation and research project design.
• Knowledge of/experience with Guiding.
• Experience working with a diverse population of volunteers within the non-profit sector
• French language skills/fluency (and any other language spoken in Canada)

Starting salary: $55,231
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is seeking a Team Lead, Outdoor Experience
*Hybrid and/or Remote work arrangement. Location: Toronto, ON

About the Opportunity

GGC is seeking a dynamic Team Lead, Outdoor Experiences to lead and expand the Outdoor Experiences (OE) team at the national office. This will include defining new opportunities and overseeing the activities to successfully research, scope and drive a plan and a team to provide outdoor opportunities for Guiding units. This role will lead staff goal-setting, help define and coach for success, provide coaching and mentorship to staff, oversee OE Partnerships and contracts, and provide a safe, inclusive space where the team understands what success looks like and feels supported to do their best work. If this sounds like you – we invite you to apply

The Team Lead will:

• Oversee a team of approximately 3 OE staff and help to grow to a team as needed.
• Research, assess and expand Ontario OE model and build relationships across national membership to find opportunities that create additional value to members, support the Theory of Change, and help to achieve the outcomes for girls in GGC.
• Coach and oversee team as they support partnerships and members to access outdoor experiences
• Build out and create work-back plans collaboratively with member and staff input, which ultimately set out execute projects as defined by the current strategic plan.
• Provide advice, respond to inquiries and act as first point of escalation for OE team.
• Collaborate closely with Risk, Marketing & Communications, Learning & Engagement, Finance and IT Teams to ensure processes are easy for members to adopt.
• Work closely with members from provincial councils to fill gaps in service and to investigate opportunities to make it easy for volunteers to give girls opportunities that will improve member satisfaction.
• Support key stakeholders from time to time, including subject matter experts, Camping/Outdoor Experiences Advisers, PR advisers and other partners as required.
• Provide regular reports to Provincial Commissioners, staff or other Council Members or Advisers as new initiatives and partnerships take shape.
• Represent the OE team as required at departmental and inter departmental meetings or on projects to ensure OE interests are represented.
• Work as an integrated member of the Programming, Events & Travel, and OE team, serving organizational needs as required.
• Identify and contribute to cross-department collaborations for any/all projects
• Provide day to day oversight and workplan advice to direct reports, including setting objectives, performance measurement, training and coaching, coordination of workload, cross training for coverage due to vacations and absences, and time and leave tracking.
• Provide strong dynamic leadership that mentors, develops and guides team members.
• Identify and coordinate team training and development requirements, which may include delivery of training.
• Participate in quarterly goals reflection process.
• Maintain and apply current knowledge of all relevant policies, procedures, and practices
• Research and stay abreast of current trends in outdoor education and nonformal education.
• Maintain up-to-date knowledge of projects, initiatives and processes of Program & OE team and GGC-wide that affect the OE team and provides relevant updates to direct reports
• Implement standard work practices to ensure timely follow up that meets outlined standards for external, internal and interdepartmental communication as well as workflow process such as kickoffs, file management, meeting project deadlines.
• Actively contribute to the short, medium, and long-term planning of the Program department and GGC’s strategic plan implementation
• Contribute to the development of the OE department budget

Qualifications:

• Experience with outdoor education programming for youth in Canada.
• Comfort with ambiguity and working in a fluid, fast-paced environment.
• The ability to work independently, and with a team across the country.
• Excellent verbal and written communication skills combined with strong interpersonal skills, relationship building skills, resourcefulness, critical thinking and attention to detail.
• Experience in the application of DEI policies into departmental processes and outputs.
• A deep understanding of issues relating to anti-racism and diversity, equity and inclusion, and an openness to supporting meaningful, positive change within the Outdoor Experiences function.
• In-depth knowledge of GGC’s Theory of Change and ON Council’s OE Program
• Knowledge of/experience with Guiding.
• Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality

Assets include:

• Management experience in a non-profit or volunteer environment.
• Experience working with a diverse population of volunteers within the non-profit sector
• French language skills/fluency (and any other language spoken in Canada)
• Experience working with ePL

Starting salary: $67,789
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Waterfront Staff (May to August 2023)
Location: Camp Olave, 1570 Jack Rd, Sechelt, BC V7Z 0A1.
The successful applicant will ideally live onsite at Camp Olave for the duration of the contract term (room and board will be provided by the Camp).

About the Opportunity

Join us and work May through to August. With over 1500 meters of ocean beach overlooking the scenic Georgia Strait, this position will allow you to play an important part in the girls’ fun, friendship, adventures and discovery at Camp Olave. The camp has been operating for 95 years providing a variety of camping experiences for girls. Covid-19 organizational /provincial protocols will be adhered to.

You will report to the Waterfront Manager and in this exciting position your main responsibility will be to ensure the safety of participants in all waterfront activities including swimming, kayaking and canoeing. Additionally, you will support other activities in the camp such as leading girls through various nature programs and special events. For more information about Camp Olave please visit our website: www.campolave.com

In this role, you will:

• Maintain a safe, interesting and enjoyable waterfront and naturalist program for Guiding member in accordance with Safe Guide and waterfront policies.
• Ensures the safety of participants in all waterfront activities such as swimming, kayaking and canoeing.
• Establishing and maintaining a safe swimming area.
• Provide waterfront safety instruction to all participants.
• Organize recreational waterfront and nature programs by scheduling and arranging aquatic and nature activities with Guiding groups.
• Inspect the condition of waterfront safety equipment, first aid kit, boathouse, boats and related equipment and report any concerns or deficiencies to the Staff Supervisor.
• Establish and implement special events under the supervision of the Staff Supervisor.
• Assist with established nature programs for campers by performing duties such as:
  • Demonstrating activities and displays in the nature house.
  • Leading nature rambles on the beach and along trails.
  • Conducting evening nature programs such as an introduction to astronomy.
  • Orienteering activities.
  • Ensuring that self-guided nature materials are ready for use at all times and providing orientation in their use for Guiders.
  • Enhancing the established nature program with specialized naturalist skills.
• Train Guiders to safely lead their own unit through the archery program.
• Facilitate the Low Ropes course in coordination with the Low Ropes Site Manager.
• Perform other related duties as assigned.
• Apply organizational policies regarding inclusivity to content, member/camper communication and customer service.
• Adheres to all relevant policies, procedures, and practices.
• Liaise with other members, volunteers and stakeholders as required.
• Provide general, ongoing support to members/volunteers/campers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
• Other duties as assigned.

Requirements:

• Must be 19 years of age or older to meet Safe Guide ratio requirements.
• Ensure that the following are reflected on your resume
  • Current Standard First Aid and CPR C certification.
  • Current NLS Waterfront Award and 750 hours recent related experience.
  • Paddle Canada Intermediate Lake Skills Tandem, and Sea Kayaking Skills Level 1, or equivalent courses offered in your province/territory.

Assets:

• Ability to work independently, as part of a team, and under supervision.
• Ability to communicate both verbally and in writing with children and adults.
• Other qualifications as per Safe Guide for ‘Waterfront Director’ or ‘Lifeguards’.
• Current NLS Waterfront Award. Candidates with NLS Pool are welcome to apply.
• Environmental studies an asset

Hourly Starting Salary: *$26.50

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Camp Olave Recruitment at HR@girlguides.ca by March 24,2023. Reference position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Communications Specialist.
*Hybrid work arrangement. Location: 50 Merton St., Toronto, ON

About the Opportunity

Girl Guides is looking for a strategic and creative communications professional skilled at developing compelling content and delivering on communications plans to engage our target audiences and inspire them to take action.

As Communications Specialist, you will play a key role on a dynamic Marketing and Communications team that brings to life the programs and initiatives of our internal clients, all aimed at reaching parents, girls, volunteers and external stakeholders however and wherever they get their information about Girl Guides of Canada.

In this role, you will:

• Collaborate with internal GGC departments to help develop and execute internal/external communications plans and tactics to ensure project deliverables and communications needs for key initiatives and audiences are met.
• Provide guidance to staff and volunteers on communications best practices, and GGC’s brand standards and style guidelines.
• Develop, write and edit a wide range of communications material including key messages, organizational and promotional emails, reports, PowerPoint presentations, briefing notes, and for a variety of channels (resources, documents, web, email, promotional materials).
• Ensure GGC’s brand standards, tone and voice are accurately represented in internal and external communications.
• Collaborate with Marketing and Communications team members to ensure a positive outcome to communications projects/campaigns and consistent key messages – with the goal of delivering world class communications assets.
• Support with media relations as required.
• Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

You are the ideal candidate if you have:

• Post-secondary education in Public Relations, Communications, Journalism or related field.
• 3+ years of communications experience
• Outstanding writing and editing skills, with the ability to transform information for different audiences into clear, engaging content across a variety of communications tools and channels (e.g., print, web, video script, presentations, key messages, etc.).
• Exceptional ability to engage with a variety of teams and to translate requests into a multi-faceted communication offering.
• Experience implementing strategic communications plans and tactics across different audiences.
• Ability to explain communications strategy, tactics and best practices to internal clients and collaborate to achieve positive outcomes.
• Adaptable, flexible and diplomatic with a degree of comfort to change in projects and priorities.
• Adept at working collaboratively across a range of teams, including the ability to work with colleagues in remote offices.
• Excellent time management skills and can work independently, managing multiple projects with different stakeholders.

Assets include:

• Experience working in a non-profit or volunteer environment.
• French language skills/fluency (and any other language spoken in Canada).

Starting salary: $55,231 annually
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Executive Coordinator
*Hybrid work arrangement (at least 2 days in office per week).

About the Opportunity

The Executive Coordinator is a key member of the Executive Office team. Their mandate is to proactively organize the day-to-day operations of the Executive Office, ensuring all matters are dealt with in accordance with highest standards of excellence and best practices. The team relies on the Executive Coordinator to provide support, especially in high-pressure and busy times.

In providing support for the department, the Executive Coordinator has five key areas of responsibilities: (1) to be responsive and provide ongoing support to the CEO, Manager and Executive Office team, (2) to ensure the documentation and maintenance of the Executive Office databases, SharePoint sites, files, and records, (3) to coordinate budget tracking and process invoices/expenses, (4) to coordinate all meeting logistics and travel, and (5) to support social media content creation and deployment.

To successfully deliver the Executive Coordinator is patient, exceptionally detailed-oriented, gets personal joy from helping others, is exceptionally organized, creative, welcoming and customer focused. The Executive Coordinator is an expert in administrative support and can be relied upon to provide recommendations for process and procedure improvements in order to better serve the department and its many stakeholders’ needs.

Responsiblities include:

The Executive Coordinator will:

• Provide proactive administrative support including scheduling, printing, meeting logistics, travel planning (flights, hotels, meals, ground transportation etc.) for the CEO, Manager Executive Suite & Governance, Board of Directors, Provincial Commissioners and the senior leadership team (as directed)
• Provide administrative support for initiatives and projects by, or involving the Executive Office (especially for the National AGM)
• Ensure proactive responses are provided for all inquiries, requests, complaints etc. and inform the Manager Executive Suite & Governance on appropriate follow-up
• Show discretion and exceptional judgement in handling confidential and sensitive matters
• Work collaboratively with colleagues to research and develop new ideas for process improvement
• Administer and track monthly expenses against budget and reconcile expenses for the CEO, COO, Manager Executive Suite & Governance and Board of Directors
• Coordinate in person meetings by arranging meeting venues, ordering meals, preparing and distributing agendas, ensuring AV requirements, catering, and attending meetings to record minutes (as needed)
• Liaise and support Board Chair, the Board of Directors and Board Committees from time to time
• Coordinate record keeping and process documentation for the Executive Office including the maintenance of electronic and hardcopy filing systems and managing the filing systems, contact database, SharePoint sites
• Support the upkeep of web pages/microsites
• Provide all technical and administrative support for SharePoint including training and troubleshooting
• Liaise with Members, volunteers, senior management and other staff
• Support the accurate maintenance of committee listings in the iMIS database and global directory by communicating any changes to the appropriate Members and staff and informing the Help Desk
• Develop deliverables that presents information in a compelling, logical and clear manner based on needs and requirements of task/project
• Take ownership for tasks and deliverables with the ability to understand the implications of findings and develops recommendations
• Build strong and positive working relationships with various stakeholders
• Support the creation and coordinating of social media posts on Twitter, Facebook, LinkedIn, and Instagram
• Other duties as assigned

You are the ideal candidate & will thrive if you:

• Have a post-secondary education or relevant experience in Business Administration, Political Science or Education or relevant disciplines
• Have 2-3 years of relevant work experience
• Have experience supporting a C-suite level executive in a start-up, university or not-for-profit that has a face-paced environment and is constantly changing (by the hour!)
• Are a self-starter who knows how to “run with a task”, ambitious and can work both independently and with a team
• Are proactive and think about how to solve a problem before it even becomes a problem.
• Are patient, welcoming, and customer-focused in your delivery of support as being helpful is your default and it brings you joy.
• Stay calm under pressure – you don’t get flustered despite various interruptions.
• Able to maintain composure, remain professional, and be respectful even during difficult times while comfortable voicing opinion.
• Are detailed-oriented, nothing gets by you, and you don’t drop the ball
• Are comfortable with ambiguity and understand context quickly
• Are quick and accurate in delivering results
• Have a growth mindset and aren’t afraid to fail fast and take ownership for your mistakes (hey we all make them!)
• Love problem-solving – no matter how trivial or complex the problem may seem; you will come up with a solution and that is why people ask you for help when they are blocked.
• Are hungry to learn and are always seeking to improve systems and processes
• Are high impact and low drama.
• Are agile and can shift priorities quickly to respond to regular changes in the team priorities
• Are seeking to learn more about different aspects of business operations
• Earn trust everywhere you go, especially when it comes to supporting leaders and executives

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector

Logistics

This is a hybrid job based in Toronto. This team works 2-3 days in office and the remainder of the week remotely. The job does require some irregular hours (that includes weekends and evenings) and occasional travel.

Starting salary:$44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Governance Specialist

ABOUT THIS OPPORTUNITY

The Governance Specialist is a member of the Executive Office team who provides vital support to the Board of Directors. Their mandate is to provide direction, leadership, and support to ensuring the continual and seamless operations for the GGC Board of Directors and Board Committees. 

In the execution of their duties, the Governance Specialist has five key responsibilities: (1) lead the execution of governance operations and meeting administration, (2) lead all governance projects and events, (3) contribute to the creation of the annual departmental budget and event budgets, (4) support governance policy and compliance and (5) manage stakeholder relationships with Board Directors, Chairs, and staff. 

To successfully deliver the Governance Specialist is efficient, exceptionally organized, creativity, customer focused and produces work accurately and with speed. The Governance Specialist has governance subject matter expertise and is experienced in supporting a Board and Board Committees, all while providing recommendations for process and procedures improvements to better serve the Board Directors, as needed.

RESPONSIBILITIES

The Governance Specialist will:

• Manage the day-to-day operations and activities of the Board of Directors and committees – including coordinating the work of the committees
• Collaborate with the Volunteer Engagement Coordinator on recruitment, succession planning, and orientation activities 
• Conduct research, compile data and prepares reports and other written documentation per the Board and committees’ needs
• Be responsible for the accuracy of governance SharePoint sites, Outlook distribution lists, meeting calendar and calendar invites, and governance tracking documents
• Establish, revise, and maintain records of governance operational procedures and business processes where relevant 
• Design and/or implement process improvements - including new methods, processes and tools for efficient, effective and innovative ways of delivering leading practices in NFP governance 
• Participate in monthly update meetings with the CEO and Manager, Executive Suite & Governance to review upcoming actions items and ensure agendas are framed well in advance
• Attend Board of Directors and Committee meetings (where appropriate) and act as the recording secretary who drafts accurate minutes
• Coordinate action items and results/outcomes of the Board’s meetings to ensure board approved policies and activities are carried out in the organization
• Lead the coordination of forward business cycles and schedules for the operations of the Board and Committees 
• Compile briefing materials, and the distribution of meeting materials in a timely manner. 
• Lead the planning and execution of all governance related projects and events including annual events such as the Annual General Meeting (AGM), Board Retreat, and Board Orientation 
• Provide clear, concise, timely and detailed communication to Board members about their involvement and participation in meetings, events and trips especially around travel arrangements and registrations
• Conduct site visits, make recommendations re: hotel/conference facilities, vendors hardware/software as required for off-site/on-site governance meetings and events 
• Support the Board of Directors in accordance with GGC by-laws, board policies and all relevant statutory regulations through the creation and development of appropriate structures and processes 
• Contribute to the creation of the annual budget, event budgets, projections/future forecasting and reconciling of expenses and charges to the budget
• Develop deliverables that presents information in a compelling, logical and clear manner based on needs and requirements of task/project and takes ownership for tasks and deliverables with the ability to understand the implications of findings and develops recommendations
• Develop a strong understanding of all aspects of the organization’s operations and decision-making structure

YOU ARE AN IDEAL CANDIDATE & WILL THRIVE IF YOU:

• Have a post-secondary degree in Business Administration, Public Policy, or a relevant discipline
• Have at least 3-5+ years of experience supporting a Board and its committees, including proven minute-taking and meetings management skills 
• Have a sound understanding of best practices in governance especially for the non-for-profit sector
• Have experience working within the non-profit or charitable sector
• Have project management training from an accredited college/university 
• Have event and travel management experience 
• Have excellent verbal and written communications skills 
• Have intermediate proficiency with Office 365 (Word, Excel, PowerPoint, Publisher, Teams, SharePoint and Outlook), Zoom, Canva, Eply, Adobe, Survey Monkey and are a quick learner with new technologies
• Have a proven record of showing discretion and good judgement in handling confidential matters
• Have proven track record of building strong, collaborative and positive working relationships with various stakeholders 
• Love problem-solving – no matter how trivial or complex the problem may seem, you will come up with a proactive solution and that is why people ask you for help when they are blocked.
• Stay calm under pressure – in fact its your default – you don’t get flustered despite being pinged, called upon and interrupted. 
• Earn trust everywhere you go, especially when it comes to supporting leaders and executives Are detailed-oriented, nothing gets by you and you don’t drop the ball
• Can handle multiple tasks at the same time whilst managing multiple stakeholders and deadlines 
• Are comfortable with ambiguity and understand context quickly
• Are quick and accurate in delivering results Are a self-starter who knows how to “run with a task” and can work both independently and with a team 
• Are patient, welcoming, and customer-focused in your delivery of support as being helpful is your default 
• Are agile and can shift priorities quickly to respond to regular changes in the team priorities Have a growth mindset and aren’t afraid to fail fast and take ownership for your mistakes (hey we all make them!)
• Are hungry to learn and are always seeking to improve systems and processes
• Are high impact and low drama 
• Are a strategic thinker, who thrives when you are helping and supporting others
• Are agile and can shift priorities quickly to respond to regular changes in team priorities 

 ASSETS INCLUDE:   

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector

LOGISTICS:

This is a hybrid job with irregular hours (that includes weekend) and occasional travel. 
 
Starting Salary: $55, 231

If this sounds like a job tailor-made for you, apply today!
Send your cover letter and resume (as one file)
Attn: Lovely Batallones, Talent Acquisition Specialist via email HR@girlguides.ca 

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered. 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Volunteer Management Specialist

*Hybrid work arrangement

ABOUT THIS OPPORTUNITY

GGC has a volunteer membership of 15,000. The Volunteer Management Specialist’s ultimate goal is to be the resident expert on volunteer performance & management. They develop guidelines and coaching to senior volunteers in volunteer management roles on how to encourage exceptional performance and how to manage performance issues. They are also the resident expert on volunteerism and its trends, both internal and external to Girl Guides. They use their knowledge and expertise to recommend strategies to the organization and to develop, implement, and continuously improve effective procedures, resources and tools that support members on performance management.

Responsibilities include:

Membership support

• Manage the development and implementation of performance guidelines for adult members and volunteers
• Develop and implement ongoing training and learning support on coaching and performance management for GGC’s senior volunteers
• Provide advice and coaching support to senior volunteers on performance development and management and other topics related to volunteer management
• Collaborate with the Learning and Engagement Team on trainings and other learning opportunities for senior volunteers
• Work with other membership staff to develop insights on drivers of satisfaction and report to internal networks to inform actions and strategies that drive retention in adult members
• Develop strategic communications to support volunteer performance and coaching, specifically contributing to publications for senior volunteers
• Develop and monitor the typical GGC adult member lifecycle to support and inform the design of programs and processes at the organization
• Understand membership statistics and make recommendations for improving data requirements to support ongoing projects; provide support to data analyst, when required
• Monitor trends and best practices in volunteer management and volunteerism to share with network of volunteer managers at the organization and provide input on programs and activities at GGC
• Maintain membership policies and procedures and support the development of new ones as needed including performance management and other volunteer management related topics
• Support the creation of volunteer position descriptions and assessment of existing ones for improvements and updates
• In collaboration with Learning and Development staff support the creation of a learning journey for specific volunteer roles
• Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports

Administration

• Contribute to the development of the Member Relations department budget and monitor project expenses, as required
• Actively contribute to the short, medium, and long-term planning of the Member Relations department and GGC’s strategic plan implementation

You are an ideal candidate if you have/are:

• Volunteer or membership management experience
• Experience designing and facilitating coaching and training sessions
• Experience designing and executing retention strategies and campaigns
• Experience analyzing, synthesizing and reporting data
• Strong copy-writing skills with a specific focus on a volunteer audience
• Experience and excellence in analyzing data and deriving insights for recommendations
• Skilled at influencing stakeholders to adopt recommendations for supporting senior volunteers
• Exceptional at creating reports and PowerPoint presentations to share data in a clear and compelling manner
• Proficient in the Office 365 suite including SharePoint, OneDrive, Teams, etc.

Starting Salary: $67,789
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered. 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.