Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Current Opportunities

Team Lead, Provincial Operations - Nova Scotia, New Brunswick/PE

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a Team Lead, Provincial Operations - Nova Scotia, New Brunswick/PE
*Remote or Hybrid work arrangement.

About the Opportunity

The Team Lead, Provincial Operations - Nova Scotia, New Brunswick/PEI will report to the Provincial Operations Manager. As part of the nationwide Provincial Operations Team, you will be located in Atlantic Canada, supporting the GGC Provincial Councils in Nova Scotia and New Brunswick/ PEI. In this role you will provide operational and administrative support to Council volunteers to facilitate day-to-day operations and new initiatives included in the annual budget and work plans for the organization. If you are self-driven, reliable, have excellent communication skills, can work effectively and efficiently both independently and as a team member and have demonstrated leadership experience, please read on to learn more.

In this role you will:

  • Build and maintain strong relationships with Provincial Commissioners, Deputy Provincial Commissioners and Provincial Treasurers, as required, to implement operations plans as approved.
  • Maintain up-to-date knowledge of projects, initiatives and processes.
  • Lead, coach, mentor assistant(s) to deliver assigned functions and assess and encourage performance of your team member(s).
  • Provide support for Council meetings including logistics and oversight of agenda and minute taking.
  • Facilitate recruitment and onboarding of senior volunteers.
  • Assist in the preparation of the annual provincial budget, including development of project proposals.
  • In partnership with the Provincial Treasurer, review monthly financial reports and identify any variances.
  • Approve invoices for payment following processes as defined by Nationwide Financial Management.
  • Have knowledge of provincial legislation that applies to function oversight to ensure compliance.
  • Collaborate with volunteers and other Team Leads on the creation of best practice standards to streamline efficiency and provide consistent services and support across the country.
  • Have knowledge of current status and support provincial engagement regarding: Girl Registration, Adult Member recruitment, Adult Member renewal, Waitlists, Growth and Marketing opportunities, Recognition programs, Unit Meeting Space, Adult Training opportunities, Member Risk, and Cookie campaigns, Events and Trips/Travel and other initiatives.
  • Collaborate with IT, Legal, Marketing and Communications and the Executive Office to ensure mutual needs are met and support of the GGC strategic priorities.
  • Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

Requirements: 

  • Related degree or diploma (Business Administration, Project Management, Volunteer Management) or equivalent work experience.
  • 5 years related experience working in an office environment.
  • Intermediate knowledge of MS Office – Word, Excel, and Outlook.
  • Skilled at setting priorities and managing time, with the ability to multitask various projects simultaneously and to prioritize work in a fluid, fast-paced environment.
  • Demonstrated ability to successfully support volunteers and build exceptional relationships.
  • Excellent verbal communication skills, combined with strong interpersonal skills, critical thinking and attention to detail.
  • Possess initiative to deal with situations proactively and persistently with the ability to exercise sound judgment.
  • Demonstrated success working in a remote environment, with remote teams.
  • Ability to travel in Atlantic Canada as required (likely each quarter).

Assets include:

  • Knowledge of/experience with Guiding.
  • Experience working in a non-profit or volunteer environment.
  • French language skills/fluency (and any other language spoken in Canada).

Benefits:

What’s in it for you?

  • We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
  • Eligible to join the pension plan after 12 months.
  • Paid time off.
  • Collaborative hybrid/remote work environment.
  • Fun and friendly work environment and work-life balance.

Starting Annual Salary $56,943
*Salary based on region: Atlantic Canada

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

In your cover letter, please highlight your experience in any of the following areas, if applicable:

  • Organizational Communications (including development of strategy and detailed execution of plans)
  • Finance – budgeting, monitoring expenses, planning and allocation of funds
  • Governance (Not-for-Profit)

 

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Technical Support Specialist

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Technical Support Specialist
*Onsite. Location: Toronto, ON

About the Opportunity

The Technical Support Specialist reports to the Senior Manager, Information Technology and will collaborate with the IT team to support our users and maintain our IT systems with a focus on laptops, desktop and mobile devices. The successful candidate will be skilled and up to date with the latest IT trends.

In this role, you will:

  • Setup and deploy, redeploy, repair, and maintain laptops and desktops.
  • Onboarding, changes and offboarding of users from our IT systems according to GGC procedures.
  • Ensure all desktops and laptops are patched in a timely manner.
  • Monitor ticketing system, ensure tickets are appropriately assigned and responded to within target times.
  • Monitor quarantine taking care to identify and release only legitimate emails.
  • Office 365 user administration.
  • Tracks, and keeps current a database of IT Assets; a hardware and software inventory shared with the IT team
  • Learn and maintain skills and qualification for IT systems used by GGC.
  • Coordinate with the facilities team to safely ship (and receive) devices to (and from) our end users
  • Monitor manage engine desktop central to pre-emptively address problems with endpoint devices (e.g. low disk space, missing/failing updates, disk errors).
  • Monitor the health of onsite network and server equipment and internet connections.
  • Diagnoses and resolve minor network issues.
  • Contribute to revisions of procedures and guidelines relevant to the role.
  • Help ensure use of IT systems are in compliance with IT policy, standards, procedures, guidelines
  • Monitors GGC ticketing system, ensuring timely resolution and that these are closed once completed. Follow escalated tickets to ensure these are completed.
  • Monitor IT Partners ticket system and comment with supporting information to help ensure speedy resolution or escalated these to internal ticketing system when required.
  • Provide one-on-one end user support by Zoho assist, MS Teams/phone, e-mail or in person for computer- and equipment-related problems, talking users through procedures to diagnose the source of problems, answering questions about how to use software and e-mail and in operating equipment, communicating in a user-friendly way based on the experience and knowledge level of end users
  • Create and maintain and share knowledge base guides for how to resolve common issues.
  • Prioritizes issues to ensure appropriate response time based on severity. Take responsibility for the quality and timeliness of resolution.
  • Technical support for equipment at camps and other properties.
  • Assist with Office 365 and basic device support for provincial volunteers.
  • Assist the digital adoption and training specialist in developing and providing training when required.
  • Ensures all antivirus/antimalware/MDR, anti-spam are active and maintained on desktops and laptops.
  • Ensure strong passwords are used and MFA is enforced where possible.
  • Assist in monitoring quarantine taking care to identify and release only legitimate emails.
  • Proactively identify opportunities to improve our IT systems and processes so they are best practice. Work with the team to implement approved changes.
  • Be mindful of risks to our information, systems, and processes. Be on the lookout for unidentified risks and bring these to the attention of the Information Security Analyst, Senior IT Administrator, and Senior IT Manager when discovered.
  • Stay up to date with developments in the industry.

General 

  • Maintains confidentiality of information as required
  • Adheres to all IT policies, standards, procedures, guidelines and applicable legislation
  • Adheres to occupational health and safety practices
  • Maintain online presence on MS Teams during work hours and be responsive to messages from the rest of the team
  • Participates in staff training program(s)

The duties within this job description can be amended from time to time.

You are an ideal candidate if you have:

  • Post-Secondary degree in IT or related discipline or equivalent skill gained through relevant industry certifications and experience
  • 2+ years of experience in a desktop support, IT support, or Generalist role or comparable role
  • Experience administering and endpoint management solution
  • Computer software proficiency with MS Office Applications.
  • Strong analytical and problem-solving skills with superior attention to detail and accuracy.
  • Excellent Time management skills with the ability to prioritize and meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
  • Experience administering Microsoft Active Directory
  • Experience administering Office 365.

Assets include:

  • Relevant industry certifications such as CompTIA A+
  • Security related certifications.
  • Experience with laptop hardware repair
  • Working experience with a Non-Profit organization. 
  • Manage Engine Desktop Central administration experience

Starting salary: Under Review
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

 

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Membership Screener (1 Year Contract)

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for One Membership Screener. (2024 Start)

*Remote position - able to support Saskatchewan, Alberta and British Columbia time zone.

About this Opportunity

Reporting to the Team Lead, Membership Screening, the Membership Screener will focus on providing exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy. This position is part of a team that is critical to the success of growing the organization by quickly and efficiently screening new member applicants.

The Membership Screener will:

Administer time-sensitive membership application and screening processes which includes initial contact with adult volunteer inquiries, interviews, police records checks (PRC) and completion of references.

  • Monitors screening requirements.
  • Maintain confidential member and non-member volunteer records and department files.
  • Produce and distribute status reports for application and screening processes.
  • Support mailing, emailing, faxing, filing, shredding, report preparation, and data entry.
  • Advanced Microsoft office document preparation.
  • Other administrative tasks that support the application and screening process.
  • Apply organizational policies regarding inclusivity to content, member communication, and customer service.

You should apply if you have:

  • Relevant education and/or work experience in a customer facing role.
  • Experience and/or comfort on the phone and passionate about providing exceptional service.
  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking, and attention to detail.
  • Active listening skills, understanding how to absorb information and take appropriate action.
  • Experience working with a membership database (iMIS an asset) and understanding the importance of leveraging data to present useful insights.
  • Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.
  • A commitment to apply organizational policies regarding inclusivity to content, member communication and customer service.

Benefits:

What’s in it for you?

  • Collaborative hybrid/remote work environment.
  • Fun and friendly work environment and work-life balance.

Salary commencing at: $44,060*

*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis. Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Administrative Assistant, Outdoor Experiences

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking a Administrative Assistant, Outdoor Experiences
**Hybrid work arrangement. Location 180 Duncan Mill Road, Toronto.

About the Opportunity

Reporting to the Team Lead, Outdoor Experiences, in this role, you will be a part of the Outdoor Experiences Team, contributing to Outdoor Experiences opportunities for girls within Ontario. Qualities vital to this role include excellent customer service skills, a strong attention to detail, and maintaining organization for projects.

In this role you will:

  • Provide general administrative support to the Outdoor Experiences Team: Outdoor Experiences Team Lead and Outdoor Experience Coordinators.
  • Track and maintain up-to-date records for various Outdoor Experiences projects.
  • Manage files and account summaries.
  • Assist with managing a shared inbox and correspond with staff and volunteers regarding Outdoor Experience projects.
  • Assist with the coordination of Outdoor Experiences offerings as needed.
  • Contribute to departmental summary reports for Ontario Council.
  • Exercise sound judgment and discretion in the collection and dissemination of member information.
  • Participate in quarterly performance and goal-setting activities.
  • Adhere to all relevant policies, procedures, and practices.
  • Liaise with other departments as required.
  • Apply organizational policies regarding inclusivity to communications.
  • Other duties as assigned.

Requirements:

  • Experience in or skills in administrative activities (e.g. detail -oriented, organized, clear and timely communicator especially in written correspondence, etc.)
  • Working knowledge and competency with MS Office, including: SharePoint, Outlook, and Excel.
  • Customer service focused with other colleagues and volunteers.
  • Assets include:
  • Knowledge of/experience with Girl Guides of Canada.
  • A passion for getting girls outside.

Starting Annual Salary: $40,166
*Salary based location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) by date, to: Simon Bain, Employee Experience Specialist - HR@girlguides.ca. Reference position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Employee Experience Coordinator (Contract to May 2025)

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking a Employee Experience Coordinator (Contract to May 2025)
*Hybrid work arrangement.

About the Opportunity

Reporting to the Employee Experience Business Partner, in this role, you will be part of the People and Culture Team, providing administrative support for various day-to-day human resource activities, projects and organizational initiatives. If you are a multi-tasker who thrives in a fast-paced environment, is excited to contribute to a positive work culture and employee experience, have a high degree of patience and strong attention to detail, you will be very successful in this role.

In this role, your key responsibilities will include:

HR Administration & Records Management

  • Provide general administrative support to the People and Culture Team.
  • Manage People & Culture communication inboxes for general inquiries, external communications, and collection of HR documents. 
  • Respond to general inquiries from employees, People Leaders and external stakeholders and re-direct as required.
  • In collaboration with the People & Culture team, coordinate and execute outgoing communications and projects related to the employee experience life cycle and organizational initiatives.
  • Assist with organizing team and country-wide meetings.
  • Play a key role in the recruitment, onboarding and offboarding processes, including but not limited to:
    • Assisting with job posting preparations, update website employment opportunities
    • Completing reference checks 
    • Deliver new hire packages, track/follow up and collaborate with Payroll & Benefits Specialist to ensure process completion.
    • Oversee all aspects of the required Police Records Check (PRC) process for potential employees and current employees PRC’s renewals and update records.
    • Assist with Canada Summer Jobs Program and seasonal recruitment as directed.
    • Support the Onboarding process ensuring new employee Day 1 readiness by coordinating equipment needs and scheduling new employee orientations. 
    • Support Offboarding process as directed.
  • Responsible for Records Management:
    • Update HR related resources as required to ensure content is current.
    • Maintain and manage employee files and ensure records & retention schedule is met.
    • In collaboration with the Employee Experience Business Partner and other team members, assist with HR reporting and tracking of team expenses.
    • Update Team SharePoint sites as required to ensure content is accurate and current for employee reference.
    • Support maintenance and updating of processes and templates, including contracts; communication templates, organization charts, workflow processes.
  • Adhere to all relevant policies, procedures, and practices.
  • Liaise with other departments as required.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.
  • Other duties as assigned.

Employee Experience & Engagement 

  • With direction from the Director, People & Culture, DEI Manager and/or Employee Experience Business Partner, send out People & Culture communication updates to all employees as directed. 
  • Coordinate employee engagement events, create new employee welcome packages, and support other related HR projects/programs.
  • Assign legislative trainings for compliance as well as additional/optional trainings for employees to encourage employee personal and professional growth.
  • Support coordination and execution of the Employee Wellness and Development Strategy, including approved trainings and wellness sessions.

Requirements:

  • Currently working towards or have completed a degree or diploma in a related field (Human Resources Management) or have equivalent work experience.
  • Proficient with MS Office (Office 365) and ability to quicky learn and use new digital tools. 
  • Excellent time management skills and able to multi-task multiple projects in a fast-paced environment. 
  • Solution focussed and able to adapt well to change. 
  • Excellent communication, customer service and problem-solving skills.
  • High level of personal integrity and respect for confidentiality.
  • Ability to exercise sound judgment and discretion in the collection and dissemination of employee information.
  • Desire to contribute effectively to a growing diverse team as well as work successfully independently.

Assets:

  • Working knowledge of MS SharePoint and Smartsheets.
  • Familiar with Girl Guides of Canada and/or have experience working in a non-profit or volunteer environment.
  • French language skills/fluency (and any other language spoken in Canada).

Starting Salary:$44,060 annually

*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to: 

Simon Bain, Employee Experience Specialist at HR@girlguides.ca. Reference position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Property Booking Coordinator

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking a Property Booking Coordinator
*Hybrid work arrangement.

About the Opportunity

Reporting to the Provincial Property Team Lead, the Property Booking Coordinator will provide logistical and analytical support that focuses on financial, data management, and administrative requirements to coordinate the property booking process across the country.

In this role, you will:

  • Develop non-formal programming for girls and youth across all branches of GGC.
  • Yearly maintenance of database for the purpose of inputting, canceling, or updating property and equipment bookings based on information provided.
  • Provide property booking data and financial reports for staff, managers, volunteers, etc., as needed.
  • Create and maintain electronic and hard copy filing systems within established Records Retention protocols.
  • Provide support, information and direction for volunteers and parents/guardians to secure property bookings.
  • Create and maintain property webpages and documents, including email templates, reports and tracking sheets and property Safe Guide templates.
  • Provide financial administrative support by processing weekly property fund transfers and completing quarterly property reconciliations as requested.
  • Provide a positive front-line customer service experience with volunteers.
  • Respond to inquiries via phone and electronically while maintaining established service standard.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are the ideal candidate if you have

  • Intermediate or advance user proficiency with MS Access or other database software
  • Previous experience maintaining a database and creating reports.
  • Relevant post-secondary education (e.g. Business Administration or Accounting) or equivalent experience
  • 2+ years’ experience in an administrative role with some experience in data management/analysis and/or project management
  • Technical skills and proficiency with Office 365
  • Great communication and team skills
  • A high attention to detail and ability to multi-task, stay organized and manage time independently.
  • Critical thinking and problem-solving skills with the ability to effectively utilize provided resources
  • A friendly and professional demeanor and a focus on providing an exceptional customer service experience
  • Experience working with volunteers (asset)
  • Knowledge or experience of GGC (asset)

Benefits:

What’s in it for you?

  • We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
  • Eligible to join the pension plan after 12 months.
  • Paid time off.
  • Collaborative hybrid/remote work environment.
  • Fun and friendly work environment and work-life balance.

Starting Salary: *$44,060

*Salary based on location, Greater Toronto Area

If this sounds like a job made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Employee Experience Specialist at HR@girlguides.ca . Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Communications Specialist

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking a Communications Specialist
*Hybrid or Remote work arrangement. Location: 180 Duncan Mill Rd., Toronto, ON

About this Opportunity

Girl Guides is looking for a strategic and creative communications professional skilled at developing compelling content and delivering on communications plans to engage our target audiences and inspire them to takeaction.

As Communications Specialist, you will play a key role on a dynamic Marketing and Communications team that brings to life the programs and initiatives of our internal partners, all aimed at reaching caregivers, girls, volunteers and external stakeholders however and wherever they get their information about Girl Guides of Canada.

In this role, you will:

  • Collaborate with internal GGC departments to help develop and execute internal/external communications plans and tactics to ensure project deliverables and communications needs for key initiatives and audiences are met.
  • Provide guidance to staff and volunteers on communications best practices, and GGC’s brand standards and style guidelines.
  • Develop, write and edit a wide range of communications material including key messages, organizational and promotional emails, reports, PowerPoint presentations, briefing notes, and for a variety of channels (resources, documents, web, email, promotional materials).
  • Ensure GGC’s brand standards, tone and voice are accurately represented in internal and external communications.
  • Collaborate with Marketing and Communications team members to ensure a positive outcome to communications projects/campaigns and consistent key messages – with the goal of delivering world class communications assets.
  • Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

You are the ideal candidate if you have:

  • Post-secondary education in Public Relations, Communications, Journalism or related field.
  • 3+ years of communications experience.
  • Outstanding writing and editing skills, with the ability to transform information for different audiences into clear, engaging content across a variety of communications tools and channels (e.g., print, web, video script, presentations, key messages, etc.).
  • Exceptional ability to engage with a variety of teams and to translate requests into a multi-faceted communication offering.
  • Experience implementing strategic communications plans and tactics across different audiences.
  • Ability to explain communications strategy, tactics and best practices to internal clients and collaborate to achieve positive outcomes.
  • Adaptable, flexible and diplomatic with a degree of comfort to change in projects and priorities.
  • Adept at working collaboratively across a range of teams, including the ability to work with colleagues in remote offices.
  • Excellent time-management skills and can work independently, managing multiple projects with different stakeholders.

Assets:

  • Experience working in a non-profit or volunteer environment.
  • French language skills/fluency (and any other language spoken in Canada).

Starting Salary: $55,231 annually

*Salary based on location, Greater Toronto Area

If this sounds like a job made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Employee Experience Specialist at HR@girlguides.ca . Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member & Unit Support Coordinator

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking 1 Permanent & 2 1-Year Contract Member & Unit Support Coordinators.
*Remote work arrangement
** Permanent to start immediately, 2 1-Year Contracts to start in April

About this opportunity

Reporting to the Manager, Member & Unit Support, you will lead the implementation of unit support procedures and provide regular member support utilizing evolving best practices. This role supports member service delivery and works in collaboration with staff and volunteers to create a seamless membership experience.

Roles and Responsibilities:

  • Lead the implementation of unit support procedures, including setting up and closing units, securing unit space, ensuring unit readiness, and establishing and monitoring unit capacity, following established best practices.
  • In coordination with the Specialist, Member Services Projects, support the Unit Guider Renewal process, liaising with senior volunteers where required, and completing data entry.
  • In coordination with the Membership Screening Team and volunteers, support the efficient placement of new adult members (Unit Guiders) in units.
  • Respond to inquiries and provide solutions that support efficient organizational operations and ensure a positive customer service experience.
  • Provide ongoing unit support, including record keeping, form management, database maintenance, quality assurance and unit rosters.
  • Provide subject matter expertise on local membership opportunities and challenges, working very closely with volunteers in the delivery of local member and unit support.
  • Provide support to units in researching and contacting meeting space venues, as required.
  • Support membership procedures, being the point-person for nationally developed and locally executed processes.
  • Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Qualifications:

  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • The ability to work independently, and with a team across the country.
  • Experience in building strong relationships with volunteers.
  • Understands how to apply organizational policies regarding inclusivity to member processes, member communication and member support.
  • Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking, and attention to detail.
  • Experience working with a membership database (iMIS an asset).
  • Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

Assets:

  • Knowledge of/experience with Guiding.
  • Experience working with a diverse population of volunteers within the non-profit sector.
  • French language skills/fluency (and any other language spoken in Canada).

Starting salary: $44, 060

*Salary based on location, Greater Toronto Area

If this sounds like a job made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Employee Experience Specialist at HR@girlguides.ca . Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Unit Space Coordinator (3-Month Contract)

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Do you enjoy using your subject matter expertise to support people and staff and volunteers in adopting new technology and becoming fully competent in the use of new digital tools to improve their work experience? Are you a facilitator who is motivated by the opportunity to contribute to the people and process aspects within IT? If yes, then we would love to hear from you!

Girl Guides of Canada is seeking a Unit Space Coordinator (3-Month Contract)
*Remote work arrangement.

About this Opportunity

When meeting in person, it is essential for units to have a safe, desirable location to gather. The Unit Space Coordinator will provide specialized support to unit space. In this role you will contribute to positive girl experience by working to ensure units are supported with locating and securing suitable space for unit meetings. You will report to the Team Lead, Unit Spaceand work alongside key internal stakeholders across the organization.

Responsibilities include:

  • Working with various external partners (i.e., school boards, community centres, local businesses) to research and submit permit applications to secure unit space (indoor and/or outdoor).
  • In collaboration with key internal stakeholders, lead and support the implementation of unit space procedures, following established best practices.
  • Researching and contacting appropriate unit space options and booking unit space for new or moved units.
  • Working alongside Unit Guiders and senior volunteers to determine unit space needs, as well as actively monitoring and supporting these needs.
  • Daily administration related to unit space including cancellations, communicating updates to unit Guiders, permit application timing awareness and member customer service support.
  • Researching corporate partners and creating materials to promote space partnerships
  • Review, maintain, and make recommendations for improvements to the unit space support processes, policies, and tools.
  • Provide ongoing unit space support including record keeping, document management, database maintenance, quality assurance and responding to inquiries to ensure a positive customer service experience.
  • Maintaining a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are an ideal candidate if you have: 

  • A relevant post-secondary degree/diploma in a related field of study or have equivalent experience (e.g., Volunteer Management, Event Planning, Social Sciences, Business Administration).
  • 2+ years’ experience in a customer service-related role.
  • Proven customer service and relationship management skills.
  • Exceptional written and verbal communication skills and strong independent work skills.
  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • Able to solve problems and manage details.
  • Demonstrated experience working under pressure and multiple tight deadlines.

  

Assets include:

  • Knowledge of/experience with Guiding
  • Experience working with a diverse population of volunteers within the non-profit sector
  • French language skills/fluency (and any other language spoken in Canada)

Benefits:

What’s in it for you?

  • We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
  • Eligible to join the pension plan after 12 months.
  • Paid time off.
  • Collaborative hybrid/remote work environment.
  • Fun and friendly work environment and work-life balance.

Starting Salary: *$44,060 annually  
*Salary based on location, Greater Toronto Area 

If this sounds like a job made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Employee Experience Specialist at HR@girlguides.ca . Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.